Reset didn’t work?
Follow the checks below. This site cannot read your account; use your own Usage page to confirm the result.
- Check the announcement
Open the original announcement and compare its timing and eligibility. A scheduled reset is not confirmation that it happened; a card grant is not automatic recovery.
View original announcements → - Check your account
Open Usage with the account and workspace you use in Codex. Check both the five-hour and weekly windows, including the reset times. In Codex CLI, /status also shows remaining limits.
Open Usage
What did you find?
Usage still shows a limit
Compare the announcement with the exhausted window. If it is a future event or does not cover your account, use the recovery time shown in Usage. If an applicable reset is confirmed but your usage is unchanged, check service updates and prepare a support request.
Usage shows quota, but Codex is blocked
Compare the signed-in account and workspace in both places. Save the exact error, time and client version. Check whether a service incident matches the affected feature; if the mismatch persists, use the support template below.
Redeemed a card, but still blocked?
After using a card in the official interface, save the result and time, then refresh Usage and compare the affected limits. A click alone does not confirm redemption. If a card disappears but the expected limits do not change, do not use another card just to retry.
How do reset cards work? →I cannot find or interpret the information
Do not infer your balance from other users or public announcements. Record what your own page shows and what is missing, then ask official support. Leave unknown fields blank in the template.
My quota is available again
You can stop troubleshooting. Keep the recovery times shown in your own Usage page as your reference.
Check relevant service updates
Compare the affected feature and incident time with your problem. A public incident does not prove the cause of your account issue, and no listed incident does not rule one out.
Still unresolved? Prepare a support request
Copy this template and complete it outside this site. Keep only checks you actually performed. Share personal details only with official support and remove sensitive information from screenshots.
Reset didn’t work? Problem: … Time and time zone: … Client and version: … Model (if relevant): … Usage window / balance / reset time shown: … Exact error: … Announcement or redemption time (if relevant): … Checks actually completed and their results: … Expected result / actual result: … Redacted screenshots (if needed): …